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Frequently Asked Questions

ORDER STATUS AND TRACKING:
1. Why I did not receive my order confirmation email?
2. Why I did not receive my shipping confirmation email?
3. Where is my order?
4. My order has shipped but I still can't track it. How can I find out where it is?
5. How fast can you deliver my package?
6. Can I make changes to an order I just placed?
7. My order status shows “Suspected Fraud”. What does it mean?
8. What to do if my USPS tracking information shows "Unclaimed.  Returned to Sender"?
9. USPS attempted a delivery but I was not available to receive my order.  What should I do?
10. What to do if my USPS tracking information shows "Undeliverable" or "Insufficient Address"?
11. What should I do if my order was damaged in transit?

INTERNATIONAL SHIPPING:
1. Do you ship internationally?
2. How do I calculate shipping rates for International orders?
3. How long does the International Shipping take?
4. Are there additional fees for International Orders?

RETURNS:
1. What products are NON- RETURNABLE?
2. Can I return a product I have used?
3. How do I return an item?
4. How long will it take for my account to be credited/refunded?

PAYMENTS:
1. My credit card was declined, but the bank shows the charge. What should I do?
2. My bank account shows that I was charged twice for the same purchase. What should I do?

OTHER QUESTIONS:
1. Why is the product recieved different that the product image shown on your website?
2. How do I get a coupon code?

 

ORDER STATUS AND TRACKING:

1. Why I did not receive my order confirmation email?
Once your order is placed you will receive a confirmation email. If you did not receive an email, please check the email address provided and/or check your Spam (Junk) folder.

2. Why I did not receive my shipping confirmation email?
Once placed, orders typically leave our warehouse in PlainView, NY within 1-3 business days. Once your order is shipped, tracking information will be provided in your shipping confirmation email. If you did not receive an email, please check the email address provided and/or check your Spam (Junk) folder.

3. Where is my order?
To find out where your package is, Click on “Order Status” (https://www.fashionandbeautystore.com/order-status). If your order says "Processing", we're packing it up. If it says "Complete", we've handed it off to a shipping carrier and you can view any available tracking information on www.usps.com. If your order is shipped, tracking information will be provided in your shipping confirmation email. If you did not receive an email, please check your Spam (Junk) folder.

4. My order has shipped but I still can't track it. How can I find out where it is?
To track your order please go to www.usps.com and enter your tracking number. Please note, that tracking information may not be available for the first 24 to 48 hours after you receive your shipping confirmation email.

5. How fast can you deliver my package?
Once placed, orders typically leave our warehouse in PlainView, NY within 1-3 business days. Most orders are shipped via USPS Priority Mail. Time in transit is from 2-8 business days depending on customer's location in the U.S.
Saturdays, Sundays, and National Holidays are not considered to be business days.

6. Can I make changes to an order I just placed?
Please note that due to our commitment to process orders quickly, there is a short period of time in which you may cancel or modify your order. You may choose to cancel or modify your entire order or a portion of your order as long as the order has not yet been shipped. To change the shipping address on your order, please contact us directly, we will do our best to process your request.

7. My order status shows “Suspected Fraud”. What does it mean?
If this message is displayed it means that the billing address you entered does not match the address on your credit card statement. Please contact our Customer Service Department to verify your billing address.

8. What to do if my USPS tracking information shows "Unclaimed. Returned to Sender?
If USPS attempted a delivery and consumer was not available to receive the package, delivered goods will be returned to our warehouse in which case consumer will be responsible for reshipping cost.

9. USPS attempted a delivery but I was not available to receive my order. What should I do?
You may arrange redelivery by visiting www.usps.com/redelivery and entering your tracking number or calling 800-ASK-USPS, or may pick up the item at the Post Office indicated on the notice left by USPS. If the item is unclaimed after 15 days then it will be returned to our warehouse in which case consumer will be responsible for reshipping cost.

10. What to do if my USPS tracking information shows "Undeliverable" or "Insufficient Address"?
It is the customer's responsibility to provide precise city, state, and zip code information and regularly check tracking information. We are unable to redirect orders once items have been dispatched. All orders that have been refused by consumer and returned back to our warehouse will be processed as regular return in which case shipping cost will be deducted from original payment. If you want us to reship your package please Contact Us and provide the correct shipping address (Additional shipping charges may apply).

11. What should I do if my order was damaged in transit?
If your shipment is damaged in transit, please keep the original shipping carton and follow these instructions to replace your order:
- Contact our customer service department and let us know what happened; don't forget to include your order number and contact information.
- Within 24 hours of receipt, please call your shipping carrier to obtain a Damage Inspection report. For further instructions, review the information www.usps.com
- Request that your shipping carrier return the order to Fashion and Beauty Store at the address listed on the package. Please do NOT return the order yourself. This may delay your transaction.

INTERNATIONAL SHIPPING:

1. Do you ship internationally?
Yes, we do ship internationally. Please add desired items to the shopping cart and select your Country from the list followed by province and post code. If your country is NOT on the list, then we do not ship to selected country.

2. How do I calculate shipping rates for International orders?
Shipping costs are based on package weight and destination. To get your shipping estimate, please add all items to the "SHOPPING CART" and select your Country from the list followed by province and post code. Click "GET A QUOTE" and the shipping rates will be calculated automatically. If your country is NOT on the list or you get an ERROR message, then we do not ship to the selected country.

3. How long does the International Shipping take?
Once placed, orders typically leave our warehouse in PlainView, New York, within 1-3 business days. Most orders are shipped via USPS Priority Mail. The international shipping time is from 7-15 days. This mainly depends on your country’s customs.

4. Are there additional fees for International Orders?
Orders shipped outside the U.S. may be subject to Customs inspections and/or fees according to the regulations of the destination country. Fashion and Beauty Store is not responsible for these actions or any reimbursement of Customs fees or taxes. Please check with your local Customs office before you order. If Import duties and VAT/Sales tax are not paid, then shipments may be returned back to our warehouse by the local Postal Service; if such case occurs, then original shipping charges will not be refunded.

RETURNS:

1. What products are NON- RETURNABLE?
Due to Health Code Regulations, we can NOT accept returns on the following products: hair brushes, nail polish, make-up / cosmetics, hair extensions.

2. Can I return a product I have used?
We do not accept any products that have been used or opened. All returns must be in new/re-sellable condition with the original packaging. Refunds will be made once a final inspection by the Returns Department has been completed. Fashion and Beauty Store.com has the right to refuse a return or refund.

3. How do I return an item?
All returns must be received within 30 days of the original shipping date and shipping charges are non-refundable.
If you would like to return a product, please email our Customer Service Department for a RETURN AUTHORIZATION NUMBER (RAN) number. Please note that we cannot issue a refund for items returned without this authorization number. PLEASE DO NOT RETURN ANY MERCHANDISE UNTIL YOU HAVE RECEIVED THE RETURN AUTHORIZATION NUMBER (RAN#).
Return Address:
Fashion And Beauty Store
998C Old Country rd, suite 237
PlainView, NY 11803.

We will email you within 5 business days of receiving your package to confirm your return. Once your return is received, a refund will be issued within 7-10 business days.

4. How long will it take for my account to be credited/refunded?
All returns take 7-10 "business days" to process once your package has reached our Return Center.

PAYMENTS:

1. My credit card was declined, but the bank shows the charge. What should I do?
When a credit card is declined, the credit card company still pre-authorizes the charge which will show as a pending charge on your bank statement. Since the card was declined, the transaction will not be completed and the pending charge will disappear from your bank statement in a few business days.

2. My bank account shows that I was charged twice for the same purchase. What should I do?
When you place an order on our website, an automatic authorization is being sent your bank to verify the funds availability in your bank. At this time your bank reserves the amount to be taken out by us. This is not the charge but only an authorization for the charge to go through. Some Banks display it as a "Hold" or "HLD" in your bank statement. We do not charge your card until we ship your order. When your order is shipped we complete the transaction and your bank releases the funds from your account. All banks hold funds for your purchase when they issue an authorization number, but some institutions are posting a separate sale when the transaction actually goes through. This means that the original hold is still on your account for the authorization while other money is being used to actually make the payment, which is why it looks like you were charged twice for the same purchase. Initial authorization hold will drop off your account within a few days. Please contact your bank for more information about authorization for your charge.

 

OTHER QUESTIONS:

1. Why is the product received different that the product image shown on your website?
Because manufacturers are constantly updating the look of their bottle design, we may carry the newer packaging of a product while our website may still show the old bottle design. Furthermore, we may carry the previous packaging of a product when a manufacturer may currently have a new look to its products.
2. How do I get a coupon code?
We are offering 5% OFF your next purchase. You will receive a coupon code with your first order. Restrictions do apply with every promotion and all promotions will have an expiration date. Customers can not combine multiple coupons, only (1) may be used per order.